I stayed one night at the Nikko Kanaya Hotel, and it was truly memorable. From the moment we arrived, the service was outstanding – attentive, thoughtful, and personal. We were personally escorted to our room, given a small tour of the hotel, and the staff even anticipated our needs. When we mentioned we were going to an onsen, they brought us towels and water bottles to take along. The six-course dinner in the evening was exquisite, beautifully presented, and full of flavor. The combination of historic charm, warm hospitality, and delicious food made this stay unforgettable. Highly recommended!

Super nice hotel. Room was spacious and clean. Toilet was gorgeous and spotless. Bed was nice and firm. Luxurious historical hotel. Definitely get the annex building. My family had a spectacular stay, keep in mind that your calf might tear apart walking your way up to the hotel due to a steep incline. (But definitely worth it)

This is a beautiful historical hotel with kind and attentive staff. The views from our window were magnificent, and the resort was a 2 minute walk to the bus station that took you throughout the town, though, everything is walkable. There are restaurants about a 5-10 minute walk from the hotel and there is also a French restaurant within the hotel

Stayed here as part of an inside japan tour, so ive no idea how much it coats. It was all partnof a package. Really enjoyed the old time charm and fittings. A key for the door! Haven’t had one of those since the 80’s! Lovely lounge and dining areas. Fabulous food. Loved it

Stayed 23 October 2025: We booked this hotel because of its significance in the area as well as its location right at the entrance to the heritage area, making for an easy start to our exploration the next day. The staff were very friendly (with quite reasonable English). Unfortunately, for the price we paid, I would have expected much nicer rooms than the one we got. We had a twin room in the main building, which was one of the less expensive rooms but still cost us double what a night in our Tokyo hotel did. I understand that the hotel is old (part of its selling point) and that they are working towards renovating all areas, but the condition of the hallways and rooms in this area is very poor. Cracks in the walls, strange musty smell in the halls, and the rooms honestly felt no different to a cheap pub room back in Australia except more spacious. Considering we chose this over a more traditional ryokan-style stay due to the hotel’s history and significance, despite being more expensive, it was quite a letdown. After weeks of small city rooms we were looking forward to a more comfortable stay and it wasn’t what we got. It’s a shame autumn is late this year, because at least the view from our room over the courtyard was lovely!